Multi-Site Infrastructure & IT Operations

Hospitality and leisure operations across the Astoria group, spanning Astoria Plaza and Astoria Vacation and Leisure Club, Inc., where the technology estate underpins guest-facing service, property operations, and back-office finance alike.

A single IT function carried responsibility for the whole estate: multiple switch vendors, mixed server generations, storage, telephony, physical security systems, and the business-critical applications running on top of them.

Network Administrator, then IT Supervisor, then System Support Lead / IT Supervisor across the Astoria group.

1. 01Compute — administered and maintained HP, IBM, and Dell rack-mounted servers alongside virtualization and Nutanix hyperconverged infrastructure
2. 02Storage — administered and maintained NAS storage together with backup and disaster-recovery routines
3. 03Network & security — ran multi-vendor managed switching across Cisco, 3Com, and PLANET, administered the Cyberoam firewall/security appliance and VPNs, monitored with Nagios, and diagnosed at packet level with Wireshark
4. 04Communications — managed NEC and Alcatel telephony systems and Asterisk
5. 05Surveillance & access — supported CCTV and biometric systems
6. 06Business-critical applications — supported the hotel Property Management System and connected hotel and back-office systems covering hotel operations, accounting, purchasing, accounts payable, accounts receivable, cost control, point of sale, and payroll, plus a membership system and Vtiger CRM
7. 07Operations — hardware, peripheral, SaaS subscription, and software licence procurement, provisioning, and lifecycle responsibilities, with documentation, user training, and audits

Responsibility for the technology estate end to end across the Astoria group: compute, storage, network and security, communications, surveillance and access, business-critical applications, and the procurement and lifecycle work supporting them.

Supervising a support team, running vendor relationships, and maintaining the documentation, audit, and training practices behind the function.