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Michael Baguio

Infrastructure & Technology Operations Leader

Michael Baguio

IT Infrastructure•Networks•Cloud•Service Delivery•Business Systems•Automation

16+ years building and running the infrastructure businesses depend on — from multi-site networks and hyperconverged data centres to the cloud platforms, CRM systems, and automation layered on top.

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0+

Years in technology

0

Years systems & network administration

Multi-site

Infrastructure & operations

CTO

Technology leadership mandate

Positioning

A technology leader whose career has progressed from network administration and IT operations into infrastructure leadership, enterprise systems, CRM architecture, automation, and technology strategy — across hospitality, leisure, education, outsourcing, and financial services.

The through-line is operational reliability: networks that stay up, systems that stay documented, procurement that gets verified, and business platforms that reflect how teams actually work.

Expertise

Three areas of depth

01

Infrastructure & Networks

The full technology estate — compute, storage, network and security, communications, and the applications the business runs on — kept standardised, observable, and recoverable.

  • HP, IBM, and Dell rack servers, NAS storage, and Nutanix hyperconverged infrastructure
  • Cisco, 3Com, and PLANET managed switching with Cyberoam firewall and VPNs
  • Nagios monitoring and Wireshark packet analysis
  • Telephony, CCTV, and biometric systems alongside backup and disaster recovery
02

IT Operations & Service Delivery

Running the function, not just the kit: support leadership, vendor and lifecycle management, procurement governance, documentation, audits, and continuous improvement.

  • IT supervision and support-team leadership
  • Vendor evaluation, purchasing, and provisioning
  • Technology lifecycle and licence management
  • Bids and Awards Committee representation
03

Business Systems & Automation

Where operations meet software: CRM architecture and administration, integrations, data migration, dashboards, and AI-assisted automation of manual work.

  • Zoho CRM / Zoho One, HubSpot, SugarCRM, Vtiger CRM
  • APIs, workflows, dashboards, data migration
  • Microsoft 365 tenant administration
  • Custom operational platforms and AI-assisted automation

Systems I've Built

Selected Technology & Systems Projects

Business platforms designed to improve operations, strengthen controls, automate workflows, and give teams better visibility over their data and processes.

Philippine HRIS and Payroll Platform

Vicore People

A comprehensive employee management, attendance, leave, payroll, statutory compliance, approval, and audit platform designed around Philippine HR and payroll requirements.

Role
Product strategy, requirements analysis, solution architecture, workflow design, implementation oversight, testing, security review, and quality assurance.
Business problem
HR records, payroll processing, attendance, approvals, and statutory requirements are often fragmented across spreadsheets and disconnected applications.
Key outcome
A centralized and controlled environment for managing employee information and payroll operations.
  • HRIS
  • Payroll
  • Workflow Automation
  • Compliance
  • Audit Controls
Hotel Property Management System

Vicore PMS

An integrated hotel operations platform covering reservations, availability, check-in, room assignment, housekeeping, folios, payments, cashiering, night audit, reporting, groups, and commissions.

Role
Product planning, operational workflow design, system architecture, implementation oversight, testing, validation, and quality assurance.
Business problem
Hotel departments need a reliable shared system for coordinating reservations, front-office operations, room status, guest accounts, payments, and financial controls.
Key outcome
Improved operational visibility and stronger control across front office, housekeeping, cashiering, guest accounts, and reporting.
  • Hospitality
  • PMS
  • Reservations
  • Cashiering
  • Reporting
Retail and Restaurant Point-of-Sale System

Vicore POS

A flexible point-of-sale platform designed to support separate retail and restaurant sales experiences while sharing inventory, purchasing, reporting, administration, and access-control capabilities.

Role
Product strategy, requirements definition, workflow design, solution planning, implementation oversight, and testing.
Business problem
Retail stores and restaurants have different selling workflows but often require the same inventory, purchasing, reporting, security, and administrative controls.
Key outcome
A flexible and affordable system that can support different business models and multiple device types.
  • POS
  • Retail
  • Restaurant
  • Inventory
  • Multi-Device

Demo preview coming soon

Browser walkthrough of Vicore ERP

Integrated Enterprise Resource Planning System

Vicore ERP

A centralized business-management platform connecting operational data and workflows across inventory, purchasing, sales, accounting, reporting, and administration.

Role
Product strategy, requirements analysis, solution architecture, workflow design, implementation oversight, testing, and quality assurance.
Business problem
Business information and approvals are frequently divided across spreadsheets and disconnected applications, creating duplicate work and limited operational visibility.
Key outcome
Improved visibility, consistency, and control across connected business operations.
  • ERP
  • Inventory
  • Purchasing
  • Sales
  • Accounting
  • Reporting
  • Workflow Automation

Vestie CRM

Lead Management and Workflow Automation

Visual demonstration withheld to protect confidential production data.

Lead Management and Workflow Automation

Vestie CRM

A lead-tracking and CRM workflow solution supporting lead capture, assignment, ownership, status management, marketing attribution, integrations, and operational visibility.

Role
CRM administration, requirements analysis, process design, integration planning, workflow automation, testing, deployment coordination, and user support.
Business problem
Leads and customer activity can become fragmented across forms, websites, marketing platforms, and CRM processes.
Key outcome
Better visibility over the lead lifecycle and more consistent handling of CRM information.
  • CRM
  • Lead Management
  • Integration
  • Automation

Vestie Commissions

Commission Management and Financial Workflow

Visual demonstration withheld to protect confidential production data.

Commission Management and Financial Workflow

Vestie Commissions

A controlled commission-processing module supporting review, approval, reconciliation, and payment tracking within a governed financial workflow.

Role
Requirements analysis, business-rule design, stakeholder coordination, implementation oversight, testing, reconciliation, and quality assurance.
Business problem
Commission processing can involve multiple review, approval, and reconciliation stages that are difficult to manage consistently.
Key outcome
Greater consistency, transparency, and control throughout commission processing.
  • Commissions
  • Finance Operations
  • Approvals
  • Audit Trail

Selected work

Case studies

All case studies
Procurement governance01

GPON Infrastructure Procurement & Compliance Audit

Represented IT on the Bids and Awards Committee for a GPON infrastructure project within the Astoria group, and conducted the post-installation compliance audit.

Read case study
Continuity engineering02

Data-Centre Co-location & Business Continuity

Planned and executed a data-centre co-location initiative for the Astoria group following a serious water incident in the on-premises server room.

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Infrastructure ownership03

Multi-Site Infrastructure & IT Operations

Full-estate technology responsibility across the Astoria group — compute, storage, network and security, communications, surveillance and access, and business-critical applications.

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Career

Sixteen years, one direction

Full experience
  1. August 2025 — PresentVisavis Financial LimitedIT Systems & Automation Specialist
  2. August 2023 — April 2025Booth & PartnersCRM Specialist
  3. January 2022 — May 2023EnvirotechIT Support General
  4. December 2016 — June 2022Astoria Vacation and Leisure Club, Inc.System Support Lead / IT Supervisor
  5. March 2013 — August 2016Astoria PlazaNetwork Administrator → IT Supervisor
  6. May 2009 — February 2013Gloria de Dapitan, Inc.IT Officer → IT Network Administrator → Chief Technology Officer

Contact

Open to infrastructure and technology operations leadership roles

If you are hiring for IT infrastructure, technology operations, or business-systems leadership, the fastest route is a direct message.

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