Skip to content
Michael Baguio

Career history

From network administration to infrastructure and technology leadership

Six employers across hospitality, leisure, education, outsourcing, and financial services — recorded chronologically, newest first.

  1. August 2025 — Present

    IT Systems & Automation Specialist

    Visavis Financial Limited

    Trading as INNOVEST

    Current work in financial services, focused on business systems, CRM operations, and AI-assisted automation of internal processes.

    • Zoho CRM and Zoho One administration across operational workflows
    • API integrations, automated workflows, and reporting dashboards
    • Data migration and Microsoft 365 business systems support
    • AI-assisted automation and custom operational platform work
    Zoho OneZoho CRMAPIsMicrosoft 365AutomationAI-assisted tooling

  2. August 2023 — April 2025

    CRM Specialist

    Booth & Partners

    CRM administration and architecture work: keeping the system aligned to how the business operates, and keeping the data structured and usable.

    • CRM administration, configuration, and architecture
    • Workflow design, integrations, and data quality management
    • Data migration, documentation, and user training
    • Dashboards and reporting for operational visibility
    CRM architectureIntegrationsData migrationDashboardsUser training

  3. June 2022 — June 2023

    IT Support General

    Envirotech

    Systems and SaaS administration in an education-facing environment, alongside direct support for students and staff.

    • Administered the Microsoft 365 tenant
    • Managed SaaS applications and online tools
    • Maintained Wix websites
    • Supported the Learning Management System and HubSpot
    • Assisted students and staff through telephone and chat support
    Microsoft 365SaaS administrationHubSpotLMSWix

  4. December 2016 — June 2022

    System Support Lead / IT Supervisor

    Astoria Vacation and Leisure Club, Inc.

    Nearly six years owning infrastructure and systems support for a leisure-club business — infrastructure, servers, systems, vendors, and the support function together.

    Returned to the Astoria group under a sister-company entity as IT Supervisor. Around 2019, System Support Lead was added as a concurrent responsibility, held as a dual title from then onward.

    • Infrastructure and server administration, including Nutanix hyperconverged infrastructure
    • Network operations across multi-vendor managed switching
    • Monitoring, troubleshooting, backup, and disaster recovery
    • Support-team leadership, documentation, user training, and audits
    • Procurement of hardware, SaaS subscriptions, and software licences
    NutanixVirtualizationNagiosWiresharkCyberoamVPNBackup & DR

  5. March 2013 — August 2016

    Network Administrator → IT Supervisor

    Astoria Plaza

    Hospitality infrastructure at property scale — the networks, servers, and guest- and staff-facing systems a hotel runs on.

    Joined as Network Administrator and was promoted to IT Supervisor during tenure. Resigned in August 2016.

    • Administered multi-vendor networks using Cisco, 3Com, and PLANET managed switches
    • Server administration, virtualization, monitoring, and troubleshooting
    • Firewall, VPN, backup, and disaster-recovery operations
    • Supported the hotel Property Management System and connected back-office systems
    • Progressed from hands-on administration into IT supervision
    Cisco3ComPLANETServer administrationMonitoringProperty Management System

  6. May 2009 — February 2013

    Chief Technology Officer

    Gloria de Dapitan, Inc.

    First leadership mandate: accountable for the organisation's technology direction, infrastructure, and systems from the ground up.

    • Owned technology strategy and infrastructure decisions
    • Built and maintained network and server foundations
    • Vendor selection, purchasing, and technology lifecycle management
    • Established operational practices for systems support
    Technology strategyNetwork & serversVendor management