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Michael Baguio

Career history

From network administration to infrastructure and technology leadership

Six employers across hospitality, leisure, education, outsourcing, and financial services — recorded chronologically, newest first.

  1. August 2025 — Present

    IT Systems & Automation Specialist

    Visavis Financial Limited

    Trading as INNOVEST

    Current work in financial services, focused on business systems, CRM operations, and AI-assisted automation of internal processes.

    • Zoho CRM and Zoho One administration across operational workflows
    • API integrations, automated workflows, and reporting dashboards
    • Data migration and Microsoft 365 business systems support
    • AI-assisted automation and custom operational platform work
    Zoho OneZoho CRMAPIsMicrosoft 365AutomationAI-assisted tooling

  2. August 2023 — April 2025

    CRM Specialist

    Booth & Partners

    CRM administration and architecture work: keeping the system aligned to how the business operates, and keeping the data structured and usable.

    • CRM administration, configuration, and architecture
    • Workflow design, integrations, and data quality management
    • Data migration, documentation, and user training
    • Dashboards and reporting for operational visibility
    CRM architectureIntegrationsData migrationDashboardsUser training

  3. January 2022 — May 2023

    IT Support General

    Envirotech

    Systems and SaaS administration in an education-facing environment, alongside direct support for students and staff.

    • Administered the Microsoft 365 tenant
    • Managed SaaS applications and online tools
    • Maintained Wix websites
    • Supported the Learning Management System and HubSpot
    • Assisted students and staff through telephone and chat support
    Microsoft 365SaaS administrationHubSpotLMSWix

  4. December 2016 — June 2022

    System Support Lead / IT Supervisor

    Astoria Vacation and Leisure Club, Inc.

    Nearly six years owning infrastructure and systems support for a leisure-club business — infrastructure, servers, systems, vendors, and the support function together.

    Returned to the Astoria group under a sister-company entity as IT Supervisor. Around 2019, System Support Lead was added as a concurrent responsibility, held as a dual title from then onward.

    • Infrastructure and server administration, including Nutanix hyperconverged infrastructure
    • Network operations across multi-vendor managed switching
    • Monitoring, troubleshooting, backup, and disaster recovery
    • Support-team leadership, documentation, user training, and audits
    • Procurement of hardware, SaaS subscriptions, and software licences
    NutanixVirtualizationNagiosWiresharkCyberoamVPNBackup & DR

  5. March 2013 — August 2016

    Network Administrator → IT Supervisor

    Astoria Plaza

    Hospitality infrastructure at property scale — the networks, servers, and guest- and staff-facing systems a hotel runs on.

    Joined as Network Administrator and was promoted to IT Supervisor during tenure. Resigned in August 2016.

    • Administered multi-vendor networks using Cisco, 3Com, and PLANET managed switches
    • Server administration, virtualization, monitoring, and troubleshooting
    • Firewall, VPN, backup, and disaster-recovery operations
    • Supported the hotel Property Management System and connected back-office systems
    • Progressed from hands-on administration into IT supervision
    Cisco3ComPLANETServer administrationMonitoringProperty Management System

  6. May 2009 — February 2013

    IT Officer → IT Network Administrator → Chief Technology Officer

    Gloria de Dapitan, Inc.

    First leadership mandate: accountable for the organisation's technology direction, infrastructure, and systems from the ground up.

    Joined as IT Officer, progressed to IT Network Administrator, and was promoted to Chief Technology Officer during tenure.

    • Owned technology strategy and infrastructure decisions
    • Built and maintained network and server foundations
    • Vendor selection, purchasing, and technology lifecycle management
    • Established operational practices for systems support
    Technology strategyNetwork & serversVendor management