04 — Systems administration
Microsoft 365, SaaS & Education Support
Administered the Microsoft 365 tenant, SaaS applications, learning platforms, and websites for an education-facing operation, while supporting students and staff directly.
Context
Envirotech, January 2022 to May 2023, in an education-facing environment.
Challenge
Identity, SaaS applications, the learning platform, CRM, and public websites all had to be administered together, with students and staff as the end users.
Role & mandate
IT Support General.
Approach
- 01Administered the Microsoft 365 tenant
- 02Managed SaaS applications and online tools
- 03Supported the Learning Management System and HubSpot
- 04Maintained Wix websites
- 05Provided telephone and chat assistance to students and staff
Responsibilities & contributions
Administration of the Microsoft 365 tenant, SaaS and online tools, the Learning Management System, HubSpot, and Wix websites, alongside front-line telephone and chat support for students and staff.
Leadership dimension
Combining systems administration with direct service: the same person accountable for the tenant handled the support conversation.
Next case study
CRM & Business-Systems Work